Ensure Your Own Personal Safety, And Those Of Your Travelling Companion
First and foremost, ensure your own personal safety and everyone who is travelling with you. If you are the victim of an armed robbery, call emergency responders immediately if there are injuries.
|"If your passport is missing, you need to contact the Consulate-General to apply for a Document of Identity in order to get a valid single journey trip back to Singapore."
If you are travelling in a convey with other family members and close friends, then you have some decisions that you are able to make.
Assuming your passport is still with you, you can decide for some family members to head back to Singapore first with the other Singapore cars travelling with you or find a safe place to stay for, if option 1 isn’t feasible.
Making An Official Police Report
Concurrently, you should call the Malaysia Police (999 or 112) as quickly as possible.
While the chances of recovering your car back is slim, the Malaysia police are, at this point in time, the best people to advise you on your next steps.
Aside from providing you with immediate assistance, contacting the police is important, since you need to make an official police report anyway in order to claim from the insurance companies.
When you are back in Singapore, do also make a police report with the Singapore Police.
Read Also: What You Need To Know (And Do) When A Traffic Accident Occurs
Claiming On Your Insurance
Motor insurance is mandatory for all Singapore cars and in general, the motor insurance coverage provided by your insurance company should provide coverage in West Malaysia and up to 80km after the borders of Thailand.
Extent of the insurance coverage will vary, depending on the type of motor insurance coverage that you buy.
Your coverage in Malaysia will, however, be similar to the kind of coverage that you would have enjoyed in Singapore.
"For example, if you only bought Third-Party Coverage for your car, well…tough luck. If you bought Third Party, Fire And Theft or Comprehensive Coverage for your car, then it’s likely you would be able to claim on your motor insurance policy."
Depending on your insurance policy, you may be able to receive a full market value for your stolen car.
However, do note that your definition of “market value” may be significantly different from the “market value” pay out that an insurer would give you and you may find yourself incurring a loss of at least a few thousand dollars, if not more.
If you are driving a new car, you may be able to make a 1-for-1 exchange, but your no-claim discount (NCD) is probably as good as gone.
You may need to file a report to the insurance company within 24 hours of the event. So, pay close attention to the specific requirement as stated in your motor insurance policy when you buy or renew it.
You may also want to keep receipt of any expenses that you incurred due to the incident as they may be claimable expenses, depending on your insurance policy.
Republished from Dollars&Sense with permission